Last updated: [ November, 2026 ]
These Terms & Conditions govern purchases of products and agreements for services supplied by Trading Centre Ltd.
Trading Centre Ltd is a company registered in England and Wales.
Registered office: [Insert address]
Company number: [Insert number]
Email: sales@tradingcentreltd.com
Telephone: 03333 222 045
Website: [Insert final live domain]
We supply solar panels, battery storage systems, inverters and associated renewable energy products. We also contract directly with customers for solar and battery storage installations, arranging for work to be carried out by appropriately competent installers.
These Terms apply to customers purchasing products through our website and to installation services contracted directly with Trading Centre Ltd.
We serve:
Provisions specifically applying to consumers or business customers are identified where relevant.
Installation projects may also be governed by a separate written quotation, specification and installation agreement. Those documents will identify project-specific requirements and form part of the contract once accepted.
Nothing in these Terms excludes or restricts statutory rights that cannot legally be excluded.
We supply renewable energy equipment including solar panels, battery storage systems, inverters and associated products.
We aim to provide accurate product descriptions, photographs, specifications, prices and compatibility information.
Product photographs may be illustrative. Customers should review the technical specifications of the particular product before purchasing.
Where product compatibility is important, customers should seek confirmation before ordering.
We will not substitute materially different products without obtaining any agreement required by law.
All prices are stated in pounds sterling (GBP).
Our website will clearly indicate whether advertised prices include or exclude VAT.
Applicable VAT, delivery charges and any additional mandatory charges will be communicated before customers commit to an order.
Installation quotations will identify the products and services included, the applicable VAT treatment and the total price or agreed basis for calculating it.
Any additional installation works or material changes to the agreed scope must be authorised before being charged.
Customers can browse products and submit orders through our website.
An automated order acknowledgement confirms receipt of an order but does not necessarily constitute acceptance.
A contract for product supply is formed when Trading Centre Ltd confirms acceptance of the order.
If an order cannot be accepted, we will notify the customer and refund any payment collected for that order.
An installation contract is formed when the applicable written quotation or installation agreement has been accepted in accordance with the agreed process.
Online product purchases generally require full payment at checkout unless a different arrangement has been agreed.
Available payment methods will be displayed during checkout. Online card payments may be processed through Stripe.
For installation contracts, the quotation or installation agreement will specify:
Installation deposit amounts and payment stages must be agreed separately and communicated before the customer enters the contract.
Trading Centre Ltd will provide appropriate payment documentation and receipts.
Products are subject to availability.
If an ordered product becomes unavailable, we will notify the customer and offer appropriate options, such as an agreed substitute, revised delivery arrangements or cancellation and refund.
We will not require customers to accept materially different products without their agreement.
Delivery charges, options and estimated timescales will be communicated before a product order is completed.
Unless otherwise agreed, consumer deliveries will take place within the period required by law.
Some renewable energy products are heavy, oversized or require specialist handling. Any additional delivery conditions will be communicated where applicable.
For consumer purchases, risk in the goods generally passes when the goods come into the physical possession of the consumer or a person nominated by them, subject to applicable statutory provisions.
Further details will be provided in our Delivery & Returns Policy.
Consumers purchasing products online generally have a statutory right to cancel without giving a reason within 14 days of receiving the goods, subject to applicable exceptions.
Consumers must notify Trading Centre Ltd of their decision to cancel within the relevant period.
Following cancellation, goods must generally be returned within the applicable statutory timeframe.
Refunds, delivery costs, return charges and any permitted deductions will be handled in accordance with applicable consumer law.
Statutory cancellation exceptions will apply only where legally permitted and properly communicated.
This section does not affect rights relating to faulty, damaged or misdescribed products.
Where a customer enters into an installation agreement with Trading Centre Ltd, Trading Centre Ltd is the contracting service provider.
We may appoint independent installers, specialist contractors or other appropriately competent personnel to carry out the physical installation work.
The appointment of a subcontractor does not, by itself, transfer Trading Centre Ltd’s contractual responsibilities to that subcontractor.
Trading Centre Ltd remains responsible to the customer for ensuring that the agreed installation services are delivered in accordance with the contract and applicable law.
Customers should direct contractual enquiries, complaints and requests for remedies to Trading Centre Ltd, even where installation work has been undertaken by an appointed subcontractor.
Installation quotations will be based on the customer’s requirements and information available at the time of preparation.
A quotation or installation agreement should identify:
Quotations may be subject to survey results, structural or electrical suitability, planning requirements and other relevant technical considerations.
Any material change to an accepted quotation must be agreed with the customer before implementation.
Solar and battery storage installations may require property surveys, electrical assessments, structural checks and other technical evaluations.
Installation work is subject to the suitability of the premises and compliance with applicable legal and technical requirements.
The installation quotation or agreement will identify who is responsible for arranging any necessary permissions or approvals, including planning or landlord consent where relevant.
We will explain any additional work identified during assessment before requesting authorisation to proceed.
We will not guarantee that every property is suitable for a particular installation.
Trading Centre Ltd will arrange for installation services to be undertaken with reasonable care and skill.
Where required by applicable law or the nature of the work, we will use contractors with appropriate competence, qualifications and authorisations.
Installation work must comply with applicable legal and safety requirements.
Relevant installation documentation and certification will be provided where legally required or expressly agreed.
We will not claim that an installation or installer holds a specific certification or accreditation unless that claim is accurate and verified.
Installation dates and completion timescales will be communicated during the quotation or booking process.
Where a firm completion date is agreed, it will form part of the relevant contract.
Some projects may be affected by adverse weather, site conditions, equipment availability, access restrictions or other circumstances.
We will inform customers of material delays and discuss suitable next steps in accordance with the contract and applicable law.
Nothing in this section removes a consumer’s statutory remedies for unreasonable delay or failure to deliver an agreed service.
Customers must provide accurate information about their property and relevant installation requirements.
Where reasonably necessary and clearly communicated, customers may be required to:
Any customer obligations must be reasonable, proportionate and communicated before they become contractually binding.
If additional work is identified during a survey or installation, we will explain the proposed changes and any associated costs.
Additional chargeable work will not proceed without the customer’s agreement, except where immediate action is reasonably necessary to address a safety issue and is handled in accordance with applicable law.
Any agreed change affecting the contract price, specification or completion arrangements should be recorded in writing.
Where an installation contract is entered into at a distance or away from business premises, statutory cancellation rights may apply.
For qualifying service contracts, consumers generally have a 14-day cancellation period beginning after the contract is entered into.
Where a contract includes both goods and installation services, the applicable cancellation rules depend on the legal classification and circumstances of that particular contract.
We will provide the required pre-contract cancellation information and, where applicable, a cancellation form.
Work beginning during a statutory cancellation period
If a consumer wishes installation services to begin during an applicable cancellation period, we will obtain the necessary express request before work starts, including a request on a durable medium where legally required.
We will explain the potential consequences of early performance, including any lawful proportionate payment obligations if cancellation occurs after work has commenced and any circumstances in which the cancellation right may be lost once a service has been fully performed.
Installation deposits will not automatically be treated as non-refundable. Any refund or deduction will be governed by the contract and applicable consumer law.
Nothing in this section removes a consumer’s statutory cancellation rights.
Installation services will be supplied with reasonable care and skill, as required by applicable consumer law.
Where installation work does not meet the applicable contractual or statutory standards, customers may be entitled to appropriate remedies, including repeat performance or a price reduction where required by law.
Where equipment supplied as part of an installation is faulty, misdescribed or otherwise fails to meet statutory requirements, the customer’s rights relating to the goods will also apply.
Customers should contact Trading Centre Ltd if they identify a problem with an installation.
We will assess the issue and arrange appropriate investigation or remedial action in accordance with the customer’s legal rights and the contract.
Some products may be covered by manufacturer warranties.
Where applicable, warranty terms will be identified through product information or supplied manufacturer documentation.
Any separate installation workmanship warranty offered by Trading Centre Ltd will be detailed in the applicable installation agreement, including duration, scope and exclusions.
We will not advertise specific warranty periods or insurance-backed guarantees unless these have been verified.
Manufacturer or contractual warranties do not replace statutory consumer rights.
Trade/Retailer accounts are available to eligible business customers, subject to approval.
Approved trade customers may access account-specific pricing, online ordering, quotation requests and account management features.
Trade approval does not automatically create a credit facility.
Business purchases are subject to the agreed pricing and payment arrangements.
Additional business-to-business terms may be incorporated into specific supply contracts or accepted quotations.
Statutory consumer cancellation rights do not automatically apply to purchases made wholly or mainly for business purposes.
Any additional business liability terms must comply with applicable law.
Certain renewable energy products require professional assessment, configuration or installation.
Customers should not assume that all products are compatible with existing equipment.
Where professional installation is required, the equipment should be installed by suitably competent personnel in accordance with applicable technical and safety requirements.
Nothing in this section excludes Trading Centre Ltd’s responsibilities for the suitability, description, quality or safety of products or services supplied by us.
Nothing in these Terms limits or excludes liability for:
Customers retain the remedies available to them under applicable consumer protection legislation.
Any additional business-to-business limitations will be set out separately where appropriate and remain subject to applicable law.
If a customer experiences a problem with an order, product or installation, they should contact Trading Centre Ltd.
Email: sales@tradingcentreltd.com
Telephone: 03333 222 045
Where applicable, please provide an order number, quotation reference or installation details.
Trading Centre Ltd will review complaints and respond within a reasonable period.
Where remedial installation work is required, we may arrange for an appropriate contractor to attend, while remaining responsible for our contractual obligations.
Personal information collected through purchases, account registration, quotation requests and installation services will be processed in accordance with Trading Centre Ltd’s Privacy Policy.
Personal information may be shared with authorised installation contractors and relevant service providers where necessary and lawful to fulfil the agreed services.
Further details are provided in our Privacy Policy.
We may update these Terms & Conditions from time to time.
The version applicable to an existing contract will normally be the version agreed when that contract was formed, unless a lawful change is subsequently agreed.
These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections and jurisdictional rights that apply.
Nothing in these Terms prevents a consumer from bringing proceedings in a court where they are legally entitled to do so.
INFORMATION STILL REQUIRED BEFORE PUBLICATION
Company details
Online product sales
Installation arrangements
These details should be confirmed and the document legally reviewed before publication.
End of Terms & Conditions
